Kalbarri T&C

Terms and Conditions

Kalbarri Edge Resort Booking Terms and Conditions

** Please read these terms and conditions carefully as these conditions incorporate the basis on which bookings for Kalbarri Edge Resort are accepted.

If booking via your Travel Agent please refer to their terms and conditions. The terms and conditions below are for bookings made via Kalbarri Edge Resort direct.

How to Book / Quotes and Reservations

• Bookings can be made over the internet at www.kalbarriedge.com.au or by calling 08 9937 0000 or our Central Reservations on

1800 286 155

• Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is only an estimate of the price, which will be subject to written advice on confirmation of the reservation from your booking agent.

 

BOOKING TERMS AND CONDITIONS:

DEPOSIT, CANCELLATION AND REFUND POLICY

DEPOSIT POLICY

All bookings made require the payment of 1 night’s accommodation at the time that the reservation is made. This deposit can be made by credit card, cash or direct deposit. The direct deposit must be made within 7 calendar days of the date of the reservation being made.

CREDIT CARD SURCHARGE

All payments made by credit cards are subject to our standard credit card surcharges of - Visa 1.19% -  Mastercard 1.96%, Amex 2.1%.  Diners Club is not accepted. 

48 HR CANCELLATION POLICY

Cancellation of booking: 2 days (48 hours) notice must be received by 2pm WA Time in order for your deposit to be refunded to you.

All refunds will be made in the same manner that the deposit is received and onto the same credit card provided at the time of your deposit. Any credit card fees attached the initial deposit will be retained by the property as the fees have already been charged by the bank.

 

Amendments to Date

• Up to 2 days (48 hours) prior to check in – fee maybe charged (subject to availability).
• Within 48 hours prior to check-in – amendments not accepted.

Rates and Changes

• Prices listed are in Australian Dollars
• Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the reservation. The price of your holiday cannot be guaranteed until full payment is received.
• All prices and other payments and conditions should be confirmed with your travel agent at the time of booking.

Apartment Servicing

• Kalbarri Edge Resort does not provide daily servicing of apartments. Stays of 5 or more nights will attract a service.

Check-in and Check-out

• Standard check-in is 2pm and standard check-out is 10am. These times may vary, please ask your consultant or check the website.
• For guaranteed arrival prior to 2pm, a room must be reserved from the previous night and therefore includes an additional nightly charge.
• For arrival outside our resorts standard reception closing time of 6 pm, a night bell will be on-site for late check-ins. Contact us prior to 6pm and we can let you know about our after hours check in procedure.
• Late check out (up to 12 noon) is at the discretion of the resort manager and must be requested the night before check out. Late check out after 12 noon will incur charges at the discretion of resort management.

Security Deposits and Photo I.D. required on check-in

• All guests are required to provide a credit card imprint or pre authorisation on arrival to cover any miscellaneous charges. Where a credit card is not available a $200 bond will be required along with full payment of the reservation. In addition, an acceptable form of photographic identification may need to be produced at the resort prior to check-in.

Room Allocation

• In the unlikely event of a situation whereby Kalbarri Edge Resort cannot provide accommodation as previously confirmed, for whatever reason, Kalbarri Edge Resort will undertake to relocate clients into an alternative Resort of equal or better grading at no expense to the client. Should there not be a resort of equal or better grading in the vicinity of the original booking, it may be required to provide clients with a resort of a lesser grading. If this is the case, any reduction in costs will be refunded to the client.

Children’s Prices

• In most cases, children’s prices for accommodation featured in the brochure or website refer to children occupying the same room/unit with at least two adults and using existing bedding. Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. Prices for any other combination of children and adults should be obtained from your travel consultant.

Accommodation

• Whilst care is taken to ensure that the description of facilities and services of Kalbarri Edge Resort is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the passenger in choosing a particular property, it is advisable that the guest checks this with their travel consultant at time of booking. Kalbarri Edge Resort cannot be held liable for omissions or errors, whether temporary or permanent of a property’s facilities and services.
• Property room photos may not be specific to actual room allocated. Photos are indicative only. Accommodation facilities listed may not apply to all room types.

Special Requests

• Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images

• Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided. Many of the destination shots featured ihave been supplied by tourism authorities.

Travel Insurance

• We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the following cover: Loss of deposit through cancellation; loss or damage to personal baggage and loss of money and medical expenses.

Not Included in Price of Holiday

• Airport taxes, costs of a personal nature e.g. laundry, taxis, telephone calls, room service.
• Meals and transport are not included in the rates.

Booking Arrangements

• The person effecting a booking shall be deemed to have accepted the booking conditions on behalf of all persons named in the booking.

Documentation

• Travel documents will be available to view and print off the website or will be forwarded by post or email when full payment is received.

Under 18’s

• All  guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Package Prices / Per Night Prices

• Per night prices are to be used as an indicator only and not as an extra night rate.

Responsibility

• Kalbarri Edge Resort can sometimes include third party products in special packages. As an agent on behalf of this product or service Kalbarri Edge Resort shall not be liable under any circumstances for any failure by those service providers to fulfil such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.
• Kalbarri Edge Resort, both for itself and on behalf of their employees or agents, do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers in terms of travel arrangements. By utilising the travel services provided.
• Kalbarri Edge Resort shall not be liable for the wilful or negligent acts and/or omissions of such carriers and/or service providers. Kalbarri Edge Resort will not be liable for any accident, injury, delay, property damage or personal loss to you or those travelling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
• Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
• Every effort is made to ensure that information displayed on this website is correct. Information and rates and the Kalbarri Edge Resort website is subject to change without notice. From time to time some goods and services may not be available and Kalbarri Edge Resort reserves the right to provide substitutes.

Kalbarri Edge Resort only accepts instructions on the above terms.
Please check your booking confirmation carefully and contact us should you have any questions.